How do I Request a Review of a Decision?

A housing applicant has a right to request a review if:

• They have not been accepted onto the Lancaster City Council Housing Register

• Their application has been removed from the Lancaster City Council Housing Register

• They disagree with how their application has been assessed and/or the band they have been placed into.

To request a review the applicant will need to put this in writing within 21 days of receiving our written decision. The applicant will need to give the reasons why they believe an incorrect decision has been made. If an applicant is unable to put their point across in writing, they can request a meeting with a senior officer.

The review will be undertaken by a senior officer who was not involved in making the original decision and will take account of information provided by the applicant. They will notify the applicant of the decision within 56 days of receiving the request.

Following the conclusion of a review, applicants will be notified of their right to apply for a judicial review on any point of law. Applicants will be notified of their right to make a complaint to the local authority, if they remain dissatisfied upon conclusion of any internal complaints investigation and will be notified of their right to ask the Local Government and Social Care Ombudsman or the Housing Ombudsman to investigate claims of maladministration.